Safety First with Covid-19 Plan

Letting you truly relax and re-charge in safety

As an officially registered COVID-SAFE business I am required to have an approved Covid-19 Safety plan. Fortunately, the Loft & Earth Centre – within which I work – is also an officially registered COVID-SAFE business.

In accordance with NSW Health guidelines our separate and combined safety plans cover:

  • The well-being of staff and customers/clients
  • Physical distancing issues
  • Hygiene and cleaning
  • Record Keeping
  • Notification to visitors / clients of conditions of entry and code of conduct within the Centre / Shiatsu clinic

This means that there are three areas / levels of action involved in maintaining our COVID-19 SAFETY:

  • The Centre as a whole
  • My SHIATSU clinic
  • Conduct of all visitors and clients within the Centre

This plan represents an update on my March post: DE-STRESS with SHIATSU in SECURITY



Loft & Earth Centre Protocols

Loft & Earth is a very spacious venue and enjoys relatively low visitor traffic. Centre management, are applying specific protocols to support the safety of all visitors, practitioners and their clients:

Well-being of staff and visitors:

  • Asking anyone feeling unwell or exhibiting flu like symptoms to stay home and get tested as soon as possible.
  • Encouraging and facilitating the use of hand sanitizer / hand-washing, physical distancing and capacity limitations.
  • Recording the details and business of all visitors who are on the premises for longer than 5 minutes.
    (All practitioners keep their clients details and time they were at the premises. Management keeps the details for any visitors/repair technicians etc.).  
  • Displaying conditions of entry on the street entrance to the Centre.

Physical distancing:

  • All rooms have been measured and capacity limitations are provided to all that use them.
    Clear signage indicating capacity limitations on display on all event / public spaces.
    All practitioners are aware of their room capacity limitations.
  • Ensure the number of people in the building does not exceed the 1 person per square metre rule.
  • Contactless delivery is being requested wherever possible.

Hygiene and cleaning:

  • Clear signage on display indicating correct hand washing technique.
  • Hand sanitizer provided in multiple areas throughout centre.
  • All bathrooms equipped with soap and hand dryers.
  • All visitors being asked to bring their own water bottles, exercise mats towels etc.
  • All kitchen utensils being used are being put through a commercial high-heat sanitizing dishwasher.
  • Regular and Covid approved (detergent first, followed by 70%> alcohol based disinfectant) cleaning of all surfaces, door handles, hand rails, drawers, phones & tech.
  • Staff are wearing gloves when cleaning and washing hands thoroughly before and after with soap and water.

ZEN SHIATSU Clinic Protocols

Well-being of staff and visitors:

  • Conditions of entry emailed to clients in advance and displayed on website, Facebook, LinkedIn, Google Maps and the door of the Zen Shiatsu clinic.
  • Pre-entry screening of client health status & recent contacts.
  • Client documentation retained (in confidence) to enable contact and tracing as deemed appropriate by NSW Health.

Physical distancing:

  • Clinic room (in excess of 10m2) limited to a maximum of two occupants (including therapist) at any given time.
  • All bookings, follow up & invoicing via text message &/or email. Payments are via direct deposit only.
  • Clients are advised of Waiting Room capacity and asked to not linger in or around the Centre before or after their appointment.

Hygiene and cleaning:

  • Hand washing with soap before & after each client. Also using hand sanitizer during Shiatsu treatments and eliminating skin to skin contact.
  • Wearing a face-mask when treating.
  • Clients are asked to sanitize / wash their hands upon entering & leaving the clinic.
  • Sanitizer is available in the clinic room.
  • Inviting clients to consider wearing or bringing appropriate clothing in which to receive SHIATSU (rather than changing into a clinic robe – albeit a disinfected one)
  • Thorough, daily cleaning of all accessible surfaces / objects with disinfectant. Frequently touched surfaces disinfected several times each day. Gloves are worn when cleaning.
  • Additional disinfectant wipe downs of client use surfaces / objects between clients
  • Ventilating the space thoroughly before & after each client.
  • Washing all linen at 60 degrees Celsius or higher using disinfectant.
  • Ensuring all linen is single use only
  • Adding a disinfected, impermeable layer beneath the head-cloth (i.e. between your head and the pillow/futon)
  • Appropriate disinfectant is available in the clinic room
  • All products, testers, samplers removed from public access
  • All books, magazines, brochures, cards removed from public access

Visitor / Client Protocols

All people entering the Centre are asked to please consider the greater good and:

  • Consider wearing or bringing appropriate clothing in which to receive your Shiatsu (rather than changing into a clinic robe – albeit a disinfected one)
  • Wash / sanitize your hands thoroughly upon entering and prior to leaving the Centre,
  • Minimize your contact with any & all surfaces while in the Centre.
  • Please don’t linger in the Centre either before or after your appointment.
  • The clinic waiting area can accommodate three (3) persons only. If this area is fully occupied please move to another part of the Centre.
  • Be prepared for a bit of extra screening regarding your current health status, your exposure to anybody confirmed with Covid-19 &/or to any persons returning from overseas OR Victoria within the previous 14 days.
  • Depending on your immediate circumstance, it may be necessary for you to re-schedule your visit
  • Please don’t hesitate to call in advance and re-schedule your visit should you be feeling unwell or presenting with flu-like symptoms

Please don’t hesitate to contact me should you have any questions regarding any aspect of this COVID-SAFE Plan.

I look forward to seeing you all soon, on the mat.

Until then, stay safe.


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